This experience was deeply distressing and unacceptable, and I am documenting it clearly for accountability. This was not the first time it happened. The advertised weekend operating hours were stated as open until 12:00 midnight. We arrived at 9:30 PM, at which point staff initially refused entry for my child, stating they would be leaving at 10:00 PM. This directly contradicted the published timings. Since there were already other children inside, and my child was extremely excited, they eventually allowed him to enter. Approximately 30 minutes later, I received a call from the staff claiming that my child “wanted to go home.” I requested to speak to my child directly. When I asked him, he clearly stated that he did not want to go home and wanted to continue playing. Later, when I picked him up, my child told me that staff members repeatedly told him to go home, which explains the call I received. Speaking to a child this way — particularly in a facility designed for children — is entirely inappropriate and emotionally distressing. A children’s play area has a duty of care to provide a safe, respectful, and supportive environment. Repeatedly dismissing a child, especially when the facility was still within advertised operating hours, is unacceptable and reflects a serious lack of professionalism, training, and management oversight. As a parent, I found this behavior alarming. No child should be made to feel unwanted or pressured to leave a space that is marketed for their enjoyment. I strongly urge management to review staff conduct, communication protocols, and compliance with advertised operating hours.

The place is lovely and fun for kids, but I really hope more attention is given to safety — with clearer rules, better supervision, and regular cleaning of the toys.

Very nice place

my son fell on his head while playing there and no body cared, workers are not friendly, it is not safe for children less than 3 y be careful. only important to the you complete payment before starting lol.